Returns & Exchanges
At Welcome Skate Store, we want you to be 100% satisfied with your gear, so we offer a 30-day return window for all unused items in their original packaging. Please ensure that skateboards have not been gripped or skated and apparel still has all tags attached.
Check Eligibility
Verify that your items are in brand new condition, including all original packaging, tags, and accessories before starting your return.
Contact Support
Email our team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Pack Securely
Place the items back in their original shipping box or a sturdy equivalent to ensure hardware, decks, or shoes aren't damaged during transit.
Ship and Track
Send your package using a tracked courier service and retain your receipt until we confirm your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing